Host or guest, enter the Airbnb numbers into your phone now. You’ll find them by using the button below.
Airbnb has grown enormously – worldwide – since the service started in 2008. To be honest, I suspect that even the founders were amazed by the popularity of this new and exciting way of travelling the world.
To begin with, the support system was the two founders, Brian and Joe, answering calls on their cellphones. No longer…
The chances are that you’ll never need to contact customer support whether you’re a host or a guest, but being prepared never hurts.
After all, when you’re travelling I imagine that you have several useful numbers punched into your phone, right? And if you have accommodation booked with a hotel chain, I wouldn’t mind betting that you’ve got that hotel chain’s customer service number plugged into your phone before you go.
Simply do the same if you’ve arranged your accommodation via Airbnb.
If you’re an Airbnb host, the same applies. Be sure to have the number already programmed in. The chances of anything going wrong – from either point of view – are remote but won’t it make you feel good to know that you’re ready for any eventuality?
Customer service by phone is available in 15 countries (and expanding all the time) and there are thousands of customer service reps to answer your call at any time of the day or night.
Importantly, you’ll be able to find a customer service rep who speaks the language of your choice. Support is available in eleven languages. Quite a set up when you think about it.
What’s more, as of October 2018, the customer service manager was quoted as saying that even during the peak summer months, 80% of calls were answered in one minute or less.
I’m sure that you didn’t miss those links above but just in case, here it is again.
Not many companies have genuine telephone customer service departments, these days. Often, your call is taken by a computer or worse, there’s no number at all and you have to put in an online ticket – no good if you’re in a hurry.
Many companies today rely solely on social media to operate their help lines. Airbnb doesn’t rely on it but hosts AND guests report getting great service via Twitter, just send a DM to @airbnbhelp.
JJ is originally from the UK and has lived in South Florida since 1994. She is the founder and editor of JAQUO Magazine. You can connect with her using the social media icons below.